Shipping policy

At NamamiZone, we are committed to delivering your orders safely and on time. This Shipping Policy outlines our shipping process, timelines, and related information.

1. Shipping Coverage

We currently ship across India
Orders are delivered to serviceable pin codes through our logistics partners
International shipping is not available unless explicitly mentioned

2. Order Processing Time

Orders are usually processed within 1–3 business days after payment confirmation
Orders placed on Sundays or public holidays will be processed on the next business day
You will receive an order confirmation once your order is placed successfully

3. Shipping & Delivery Time

Estimated delivery timelines after dispatch:

Metro Cities: 3–5 business days
Non-Metro / Rural Areas: 5–8 business days

Delivery timelines may vary due to:

Courier partner delays
Weather conditions
Remote location accessibility
Government regulations or unforeseen circumstances

4. Shipping Charges

Shipping charges (if applicable) will be clearly displayed at checkout
Charges may vary based on:
- Delivery location
- Order value
- Product size or weight

NamamiZone may offer free shipping on selected products or promotional campaigns.

5. Order Tracking

Once your order is dispatched, tracking details will be shared via email or SMS
You can track your order using the link provided by our courier partner

6. Delivery Attempts

Courier partners usually make 2–3 delivery attempts
If delivery is unsuccessful due to incorrect address or unavailability, the order may be returned to us
In such cases, re-shipping charges may apply

7. Damaged or Missing Packages

If you receive:

A damaged product
A tampered package
Missing items

Please contact us within 48 hours of delivery with:

Order ID
Clear photos/videos of the package and product

📧 Email: support@namamizone.in

8. Change of Shipping Address

Shipping address changes are allowed only before dispatch
Once the order is shipped, address changes cannot be guaranteed

9. Delays & Force Majeure

NamamiZone shall not be liable for delays caused by circumstances beyond our control, including but not limited to natural disasters, strikes, lockdowns, or courier partner disruptions.