Refund policy

Refund Policy

Thank you shopping with NamamiZone. We want you be completely satisfied with your Purchase. but we also understand that sometime a products may not meet your expectations. That's why we offer a straightforward refund policy to ensure that our customers are protected.

A refund may be applicable under the following circumstances:

The product received is damaged, defective, or incorrect
The product is not as described on the website
The order was cancelled successfully before dispatch (if applicable)

To be eligible for a refund:

The request must be raised within 7 days of receiving the product
The product must be unused, unopened, and in original packaging (unless damaged or defective)

2. Non-Refundable Items

Refunds will not be applicable for:

Products damaged due to misuse, negligence, or improper handling
Items returned after the refund request window
Products marked as “Non-Returnable” on the product page

3. Refund Request Process

To initiate a refund, please contact us with the following details:

Order ID
Product name
Reason for refund
Supporting images/videos (in case of damaged or defective items)

📧 Email: support@namamizone.in

Our support team will review the request and respond within 2–3 business days.

4. Refund Approval & Processing

Once approved, the refund will be processed to the original payment method
Refunds typically take 5–10 business days, depending on your bank or payment provider
Shipping charges (if any) are non-refundable, unless the issue is from our side

5. Replacement Option

In certain cases, we may offer a replacement instead of a refund, subject to product availability and customer preference.

6. Cancellation Policy

Orders can be cancelled before dispatch by contacting support
Orders already shipped cannot be cancelled

7. Changes to This Policy

NamamiZone reserves the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting on the website.